Our values
Our mission!
Our mission! - More People - Quality Services - Better Value.
We are committed to developing a modern leisure service by:
- Increasing access to a wide range of leisure activities
- Targeting priority groups where there are traditionally low levels of participation
- Developing partnerships to improve health, education and physical activity
- Maximising use of existing facilities
- Providing developmental activities to enable all ages and abilities to stay involved in sport and recreation
Our values!
- We take pride in working for North Lincolnshire people
- We commit ourselves to goals that make a positive difference
- We raise expectations of our own performance and that of others
- We seize new opportunities with energy and enthusiasm
- We demand excellence and quality in all that we do
- We create opportunities to work in partnership with others
- We are accountable for all our decisions and actions
- We care, we listen, we value everyone
North Lincolnshire Council listens!
The Council’s customer care charter sets out the standard of service we provide.
We set targets for all our services, and check to make sure that we meet these standards.
We will respond by:
- Being courteous and helpful
- Listening carefully to what you have to say
- Welcoming your comments, suggestions, compliments and complaints
- Treating you fairly and with respect
- Acting promptly to help you, or putting you in touch with the person who can help you as quickly as possible
- If we have to pass your telephone call to another part of the council, we will check that there is somebody there to speak to you
- Giving you clear, accurate information
- Apologise and try to put things right straight away if we have got something wrong
